New Coronavirus Update as of March 27, 2020
March 27, 2020
MCT Credit Union COVID-19 Update
As we find ourselves in week 2 of President Trump’s Coronavirus Guidelines for America, MCT Credit Union continues to provide key financial services for you throughout Jefferson, Orange, and Hardin counties.
I want to express my sincere appreciation for the patience and understanding you have shown as we manage through this pandemic environment we find ourselves. I would also like to emphasize some important products that MCT Credit Union has available to help you manage your banking needs from home. It is vital that you utilize the digital products, such as Online Banking and the MCTCU mobile app, which allow you to access your accounts 24/7 including depositing checks remotely, viewing your balances and transactions, making payments or money transfers, finding an ATM location, applying for a loan, and more.
I would also like to inform you that we have increased staffing in our 24/7 Contact Center to better service you and so we can answer each call directly to ensure your needs are met promptly. The Drive-Thru services are still operating at normal business hours at this time. All other services that may require you to physically be at a branch location will be considered by appointment only so we can ensure a safe and healthy environment for you. Finally, we are working with the state regulating agencies to create new programs to assist you with your mortgage, consumer, and, or commercial loan payments. We are preparing to work with you based on your particular circumstance.
I want to assure you that as the COVID-19 pandemic continues, we are prepared to provide for your financial needs. Many of the Staff are either working remotely or have the capability to work from remote sights if needed. We will continue to monitor the COVID-19 pandemic updates and recommendations from the CDC and the Federal State Government Agencies. Our main priority is your financial well-being and providing a safe and healthy work environment for the MCT Staff. We will continue to provide updates via email, the mobile app, and by website alerts. I appreciate your understanding and thank you for your membership with MCT.
March 20, 2020
COVID-19 Update from MCT
As we enter into the weekend, we want to remind you that our Drive-Thru services will continue to be available Saturday from 9am-12pm at all branch locations. We would also like to assure you that there is no limit in place on how much you can withdraw in one transaction. We have taken steps to ensure that we can adequately accommodate your cash needs during this time. However, there is no reason to withdraw a surplus of cash as it will continue to be available to you.
To stop the spread of Coronavirus, health and government officials recommend avoiding large gatherings and maintaining a distance of 6 feet from other people. To protect yourself and others, we encourage the use of Online Banking services, and our “MCTCU” mobile app. These services allow you to manage your accounts 24/7 including depositing checks remotely, viewing your balances and transactions, making payments or transfers, finding an ATM, applying for a loan, and more. If you haven’t yet enrolled in online access, please contact the Credit Union at 409-727-1446 for assistance. We have increased staffing in our Contact Center to ensure that you receive quick and efficient service.
We are actively monitoring this situation and will continue to provide updates as they are available. We aim to provide as much normalcy to you as possible, while keeping your health and the health of our employees in mind. We appreciate your understanding during this time.
March 18, 2020
MCT Credit Union COVID-19 Update
As your President and CEO of MCT Credit Union, I want to assure you the Board of Directors, Leadership Team, and Staff are doing everything possible to ensure the safety and soundness of the Credit Union is maintained as we deal with the coronavirus, COVID-19 pandemic. The best interest and well-being of you, the member, and our employees is at the forefront of every decision during these very trying times.
In the interest of securing a safe and healthy environment for you to conduct your banking business, we have decided to temporarily close our lobby services at all MCT branch locations. This action is recommended by the Commissioner of the Texas Credit Union Department, which is the government regulating agency of state chartered credit unions.The lobby closures will be effective starting tomorrow, Thursday, March 19th, 2020 and remain in effect until further notice.
The Drive-Thru services will continue to be available and increased staff will be utilized to make sure expedient service is provided. Also, Night Deposit Boxes are still available for your convenience at all branch locations. In addition, the Contact Center will be available to you with increased staffing to be of assistance to you 24/7.
We encourage the use of Online Banking services and our “MCTCU” mobile app. These services allow you to manage your accounts 24/7 including depositing checks remotely, viewing your balances and transactions, making payments or money transfers, finding an ATM location, applying for a loan, and more. If you haven’t yet enrolled in online access, please contact the Credit Union at 409-727-1446 for assistance. All other services that may require you to physically be at a branch location will be considered by appointment only so we can ensure a safe and healthy environment for you.
Please understand this effort is designed to adhere to the guidelines provided and to be as proactive as possible to prevent the spread of the COVID-19 virus. We will continue to provide updates via email, the mobile app, and by website alerts. You are always welcome to contact us at 409-727-1446 with any questions you may have, or refer to our website as most questions can be answered there. Finally, the Federal Reserve has stated the money supply is strong and there is excess cash reserve.
I am truly sorry for any inconvenience this may cause, but our efforts are to first provide a safe and healthy environment and still meet your banking needs via the phone service and the MCT digital network, such as online banking, remote deposit capture, etc… I thank you for your cooperation and very much appreciate your business.
March 13, 2020
Coronavirus Update from MCT Credit Union
At MCT Credit Union, the health and welfare of our members, employees, and communities is our utmost priority. We have begun taking a variety of precautionary measures to protect our members and employees as news of the coronavirus continues to develop. We understand the increase in concerns regarding the coronavirus (COVID-19), and want to assure you that we are actively monitoring the situation locally, and across the nation.
What You Can Do:
We strongly encourage members to use our digital services and other resources for self-service banking and 24/7 account access during this time. You can access your accounts online or by using the “MCTCU” app at your convenience. From there, you can make payments, view transactions and balances, deposit checks remotely, find an ATM and more. It’s easier and faster (in most cases) to manage your account digitally. If you haven’t yet enrolled in online access, please contact the Credit Union at 409-727-1446 for assistance.
What We’re Doing:
In our efforts to be proactive, we have begun increasing our sanitation schedule and are continuously disinfecting contact surfaces throughout the day. Employees have been educated on maintaining a reasonable distance from members and avoiding physical contact. We understand that some situations may require that you visit a branch location, and we encourage you to limit direct contact, and use hand sanitizer once your transaction is completed. We also invite members to wipe down our keypads at branch ATM’s as well as the buttons in our drive-thru lanes, as these are high traffic areas, to further protect yourself. All branches are open with normal business hours at this time.
We will continue to monitor this quickly evolving situation and are here to assist our members as needed. Rest assured that we are taking every measure to limit the impact of COVID-19 on our operations while keeping both our members and employees health at the forefront.
Please visit www.mctcu.org as the situation evolves for the latest updates.
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov